Bruce Springsteen fans won’t be dancing in the dark anymore. For many of them who overpaid for their concert tickets last year, their check is in the mail.
It appeared that Ticketmaster had a hungry heart.
In a settlement with the Federal Trade Commission, Ticketmaster has agreed to refund Bruce Springsteen tickets to consumers who bought the tickets in 2009 from Ticketmaster’s resale Web site, TicketsNow.
The FTC alleged that Ticketmaster used bait-and-switch tactics to sell these tickets to consumers, when they went on sale on February 2, 2009.
What a brilliant disguise.
The ticket purchasers first went to the Ticketmaster site where they received “no tickets found” messages. They were then directed to the reseller’s site and were sold tickets at a much higher price-sometimes triple or quadruple the face value.
Luckily for the Springsteen fans, they are getting their money back. According to the settlement, fans will be refunded the difference in price of what they paid on TicketsNow and the actual price on TicketMaster.
Related Resources:
- FTC Complaint (FTC)
- FTC News Release: Ticketmaster and TicketsNow Settle FTC Charges of Deceptive Sales Tactics, Refunds for Springsteen (FTC)
- Warning Letter to other ticket resellers (FTC)
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