Soon after in-app purchases became a “thing,” parents were subjected to shock, at random, in the form of unexplained credit card charges due to a lack of restrictions on in-app purchases. Both Apple and Google settled similar claims almost immediately in 2014 and implemented changes to safeguard against unauthorized in-app purchases.
On most new digital devices, software developers can submit programs, including games, news readers, social media, entertainment media, tools, and more, to be made available for purchase or free download on what’s called an app store, or app marketplace. The programs themselves are called apps. However, many of these apps, contain additional content or features that can be added into the app for an additional price. These extras are the “in-app” purchases.
What’s an Unauthorized In-App Purchase?
Basically, when a consumer purchases something using their phone, or any other form of electronic payment, including a credit card, it is only considered valid if the actual individual consents to, or authorizes, the purchase (that’s why you have to sign your credit card slips).
That Happened to Me! Where’s My Refund?
The deadline for submitting claims is May 28, 2018.
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